Storm ÉowynUpdates
Below you will find the latest information on the impact of Storm Éowyn on the open eir network.
Storm Éowyn Service Update - 22nd April
Significant progress has been made in restoring normal service levels. Thanks to the efforts of our teams, who continued their work throughout the break, approximately half of all counties have now returned to normal SLA timelines for standard fault repairs. Only five counties continue to experience extended repair lead times, estimated at 2 weeks for new fault reports. These counties are Roscommon, Mayo, Leitrim, Galway and Monaghan.
We understand the impact these extended timelines have and assure you that resolving aged faults in these areas remains a top priority.
Our teams, including the OECC, have resumed normal operational hours and availability following the Easter break.
Key information to know
Below are the key things you need to know
1
Dangerous Infrastructure
If you notice dangerous infrastructure like poles or cables down. Please report them to us immediately on 1800 245245.
2
Electricity but no Broadband?
If you have electricity but your broadband or landline are not working you need to report the fault to your service provider.
3
Installations
When our network is heavily damaged, installation crews may be reassigned to repairs, which could impact your appointment. Thank you for your patience as we work to restore service.
Copper vs. Fibre: Upgrade for a Stronger Connection
Did you know our fibre network is designed to be far more resilient to faults, especially during storms? While copper networks have served us well for years, fibre to the home offers a more reliable and robust solution for the future.
Reduce the chance of service interruptions and enjoy a stronger, more dependable connection by switching to fibre today!