Contact ourTeams

Our aim is to ensure that we support our customers no matter the query, with that in mind it’s important you know who to contact and when.

• If you are an existing wholesale customer and have a dedicated customer success manager, it is best if you contact your CSM directly, failing that you can of course send an email to customercare@openeir.ie or call us on 1800-656 656. If you have a query relating to your home service – then you must contact your retail service provider, we have no access to end customer account information.

• The open eir wholesale customer care team (oeCC) is a dedicated point of contact on all order and fault queries for our wholesale customers, located in Ireland we have a great team of 40 people dedicated to your care. We are committed to offering excellent customer service with the key focus been 1st call resolution. For queries on orders and faults please email customercare@openeir.ie

• If you are not yet Wholesale customer of open eir but would like to discuss your requirements with one of our Data Sales Team, please email newcustomer@openeir.ie.

• To speak to our Marketing Team please email marketing@openeir.ie.

• Dangerous plant, if you come across any of our plant such as poles, lines etc. that are damaged due to storms or accidents, please call 1800-245 245 to report.

• If you need help with understanding the options around moving, removing or relocating our poles, manholes, joint boxes, or cabinets temporarily or permanently, please contact our plant alterations department at plantalterations@eir.ie.

If you are a contractor, builder or planner and you are building a development of more than 4 homes, and you want to plan ahead regarding your fibre broadband connectivity, please contact our dedicated team on 01 4285000 or email us at newdevelopments@openeir.ie.