open eir Customer Care
The open eir customer care (oeCC) is a dedicated point of contact for our wholesale customers, for all order and fault queries. Located in Ireland we are a great team of 40, dedicated to your care.
The open eir customer care (oeCC)
We are committed to offering excellent customer service to our wholesale business customers, with the key focus being 1st call resolution.
For queries on logged orders and faults please email customercare@openeir.ie
As an open eir customer, you now have access to our Nationwide Fixed Network, Products, and Technical Expertise. Our goal is to support you in executing your strategy and strengthening your relationships with your customers. The open eir Customer Care (oeCC) team is dedicated to assisting our wholesale customers through every step, from order placement to delivery and full triage for all our products. We are committed to addressing immediate issues while continuously improving the products and services provided by open eir.
Our Customer Information Pack should be used as a quick reference guide: if you require further assistance please contact us directly by email to customercare@openeir.ie or by phone at 1800 656 656.
If you are a residential customer who has purchased a broadband connection from one of our wholesale retail service providers and have a query regarding your services, such as installation or repair, please contact your provider directly. They have access to all your order details and any relevant updates.