Wholesale PreQual

Please use the prequal webform when you receive an unexpected response from UG and further clarity is required.
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The PreQual webform removes the necessity for you to email customer care. Simply fill out the webform which requires five mandatory fields

Email Address (Service provider email only)
Eircode
Ard Key
Query Bitstream (QB) Reference
Select Product

Once submitted, our automated system will process your request and return the result to the specified email address. Please note that only wholesale customer email addresses can be used; personal email addresses will not be accepted.  We are committed to ensuring a smooth experience and we expect that the majority of queries will be responded to within a 24 hour period.