DangerousPlant
Despite the best designed, best-run services, things can go wrong. When they do, dedicated teams are available in open eir to ensure service is restored and our service level agreements are maintained.
Beware of fallen poles and cables
open eir manage the largest fibre and copper telecommunication networks in Ireland, continuously expanding, enhancing, and maintaining the infrastructure.
The constant barrage of storms, rain, and high winds poses unprecedented challenges.
Fallen poles and cables might seem harmless, but they’re hiding serious dangers. The open eir overhead network consists of cables under high tension. If damaged, these cables can be unpredictable and snap back unexpectedly, causing severe harm.
When cutting trees or branches, avoid our overhead network completely. Stay safe and report any hazardous situations immediately.
The absence of a visible electricity cable doesn’t guarantee your safety from an electrical hazard.
Report any damaged infrastructure by calling 1800 245 245. The open eir Customer Care team gives priority to faults involving health and safety concerns, ensuring a swift response. Immediate danger to the public should be reported also to the Garda Síochána.
When reporting damaged infrastructure you will be asked for details such as location, type of damage, and nearby landmarks for efficient resolution. A collaborative effort between open eir, the public, and the Gardai is essential to mitigate the risks associated with damaged telecoms infrastructure.
By following these guidelines and reporting issues promptly, open eir can ensure a safer environment and the continued reliability of the telecoms network.
open eir Networks: Together, we’re building a safer, more connected Ireland.
Beware: Hidden Hazards
Your alertness can prevent accidents and save lives.
Together, we’re building a safer, more connected Ireland