Report Dangerous Infrastructure
Call open eir at 1800 245 245
Our team is available 24/7 to take reports.
Tell us about unsafe, damaged or vandalised open eir equipment
If you come across any damaged, unsafe, or vandalised open eir equipment, it’s crucial to report it immediately. Reporting such issues ensures we can fix them promptly and maintain a safe, fully operational network for everyone.
How to Report Dangerous Infrastructure
To report any dangerous infrastructure, call open eir's team at 1800 245 245. Our team is available 24/7 to take reports of unsafe or damaged equipment. When making a report, please provide the following information:
Your name
Your contact number
The full address (including Eircode) of the damaged equipment
Clear directions to the location
What is Dangerous Infrastructure?
Dangerous infrastructure is equipment that could collapse or cause harm to the public or staff. This includes, but is not limited to:
Loose or low-hanging cables below head height across roads or pathways
Damaged or leaning telephone poles
Damaged broadband cabinets (e.g. after a collision or fire)
Vandalised cabinets, including those with open doors or graffiti
Loose, cracked, or missing manhole covers
If you notice any of the above, report them immediately to ensure the safety of the public and staff.
Once reported, our technicians will attend as soon as possible to make the damage safe. Full repairs will be completed within the following week, though this timeframe may be extended if complex pole or civil works are required.
If the damaged infrastructure is also affecting your voice or broadband service, please report a fault directly to your Retail Service Provider.
What is Non Dangerous Infrastructure?
If the damage is above head height or not an immediate hazard, it’s considered non-dangerous. While this type of damage still needs to be reported, it doesn’t pose an urgent threat.
For non-dangerous infrastructure:
- Report damage directly to open eir by calling 1800 245 245.
- If your voice or broadband service is impacted, there is no need to call 1800 245245 - please report the issue separately to your retail service provider.
Is It Dangerous? Helpful Questions to Ask
If the answer is yes to any of the below, please report it immediately.
Is it a trip hazard?
Is it a traffic/road hazard?
Is it within reach?
Is it on public property?
How to Identify open eir Equipment
We’ve provided a guide with images and descriptions of common open eir equipment to help you identify it. Please exercise caution when near damaged equipment and if in doubt report the damaged equipment.
Poles and Attachments
open eir uses wooden, steel, and fibreglass poles, ranging from 7 to 15 metres in length, depending on the span of the lines.
Each pole has a barcode and engraving just below the 3-meter mark. The barcode indicates the location. In this photo the engraving is ‘7E07’ the letter ‘E’ indicates it is an open eir pole.
Cabinets
open eir cabinets have changed materials over time—from cast iron to fibreglass to pressed steel.
This photos show the different types of open eir cabinets.
Road Covers
Found on roads, these covers may display logos such as eircom, Telecom Eireann, or P&T.
If you're unsure whether it belongs to open eir, report any damage just in case.
Footpath Covers
Similar to road covers but found on footpaths, footway covers may also have the eircom, Telecom Eireann, or P&T logos.
Report any unsafe cover you’re unsure about.
Beware: Hidden Hazards
Your alertness can prevent accidents and save lives.
Together, we’re building a safer, more connected Ireland